At PlayPal Entertainers, we strive to ensure that every event is a success. If you are dissatisfied with our service, we offer the following refund policy: Cancellations made at least 7 days in advance will receive a full refund. Cancellations made within 3-6 days will receive a 50% refund. Cancellations made within 48 hours of the event will not be refunded. If a service is unable to be provided due to an emergency or unforeseen circumstances, we will provide a full refund or reschedule the event. If you have any further questions or concerns, our customer service team is always ready to assist you!